About these terms
These terms apply to the use of this website and to purchases and services from Memorable Publishing, Century City, Cape Town, South Africa. By using the site or placing an order you agree to them.
Books and orders
- Prices are in South African Rand (ZAR) and include any applicable taxes unless stated otherwise.
- An order is confirmed once payment has been received. We will email you an order confirmation.
- Pre-order titles ship when the book is released. We will keep you updated on release dates.
- We may cancel an order if an item is unavailable or a pricing error occurs, and will refund you in full.
Delivery
Paperbacks are delivered by courier within South Africa. Delivery fees and estimated times are shown at checkout. Risk passes to you on delivery. Collection is available by arrangement.
eBooks
eBooks are licensed for your personal use only and may not be copied, shared or resold. eBooks are delivered digitally after payment.
Returns and refunds
If a paperback arrives damaged or incorrect, tell us within 7 days and we will replace it or refund you. Your rights under the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002 are not affected. Downloaded eBooks are non-refundable unless faulty.
Publishing and coaching services
Coaching and publishing services are scoped and quoted individually after a strategy call. The quote sets out the services, timeline, fees and payment terms. Authors keep the copyright in their work unless agreed otherwise in writing.
Intellectual property
All content on this website, including text, images and design, belongs to Memorable Publishing or its authors and may not be reused without permission.
Liability
We take care to keep the website accurate and available, but we do not guarantee it will always be error-free or uninterrupted. To the extent allowed by law, we are not liable for indirect losses arising from use of the website.
Governing law
These terms are governed by the laws of the Republic of South Africa.
Contact
Questions about these terms: info@elroyrcook.com.
